Tell us about yourself. Who do you work for? What is your job title and role? Where do you live? Tell us about your family. I am the Assistant Chief Market Conduct Examiner for the Texas Department of Insurance. I live in Round Rock, Texas and am a single mother of two (2) adult children, and three (3) grandchildren and a proud momma of two (2) spoiled fur babies.

It has been a busy and productive two months since our Career Development Seminar (“CDS”) in Houston, Texas. I’d like to take a moment to share what several of our committees have been working on. The Meetings & Elections Committee, chaired by Chrystal Bartuska, has successfully negotiated a contract for our 2027 event, which is now under review and vote by the Executive Committee. The Membership & Benefits Committee, led by Brett Bache, has been diligently updating the State

Northeast Zone District of Columbia The District of Columbia Department of Insurance, Securities and Banking Bulletin 25-IB-001-08/12, dated August 11, 2025, addresses “the depreciation of labor expenses and other nontangible items in the definition of "actual cash value" (“ACV”) in property insurance policies.” The Bulletin provides the definition of depreciation and notes that labor, unlike physical materials, does not lose value or break down over time. The Department fu

Reserve those budget dollars now and plan to join us at the IRES Foundation National School on Market Regulation to be held in Charlotte, North Carolina, April 12-14, 2026 at The Ballantyne Hotel and Spa. In addition to the wonderful educational breakout sessions in the areas of Property & Casualty; Life, Health & Annuity; Claims; Mixed Bag; and our trademark Faculty Appointments, the Agenda Committee has three general sessions planned, as well as an interactive “speed” netwo

The dust has settled in Houston, but the energy from the 2025 IRES Career Development Seminar (“CDS”) still lingers like the echo of a well-played fiddle. With boots polished and hats tipped, over two hundred sixty (260) attendees saddled up for the “Houston Rodeo of Compliance,” and what followed was a regulatory roundup for the ages. 

Tell us about yourself. I graduated from the University of Kentucky with a Bachelor of Science degree in Accounting in 1994. Currently I am the Market Conduct Chief Examiner for the Kentucky Department of Insurance, managing three (3) teams of experienced examiners as we strive to ensure consumers are treated fairly and that the industry operates in a responsible manner. I have been with the Department for twenty (20) years, joining Market Conduct team in 2014. Prior to that,

Chartrand Communications Award 2025 Recipient Jessica Luff Background on the Award: For more than 20 years, David Chartrand and his incredible associates Susan Morrison, Elaine Bickel, Joy Moore and Art Chartrand were at the helm of IRES. Without the dedication and devotion of these diligent individuals, IRES would not be the organization that it is today. To honor the legacy and work Chartrand Communications did for IRES, the Executive Committee and Board of Directors create

Stay Ahead: NICE Compliance and Continuing Education Reminders As we step into a new compliance year, it’s a great time to reaffirm your commitment to professional development through the National IRES Continuing Education (“NICE”) Program. Whether you’re a seasoned designation holder or newly certified, staying current with your Continuing Education (“CE”) credits ensures your designation remains active and recognized by IRES and the broader insurance community.

The Insurance Regulatory Examiners Society (“IRES”) and the IRES Foundation have been working together to reimagine the Advanced Market Conduct Management (“AMCM”) designation program.  

New General Members Ilia Alvarez, Florida Office of Insurance Regulation Carrie Blackburn, Utah Insurance Department Ashley Brown, Texas Department of Insurance Arthur Cadena, Texas Department of Insurance William Caterham, Maryland Insurance Administration Lauren Cavanaugh, Risk and Regulatory Consulting