The 32nd annual IRES Foundation National School on Market Regulation, taking place in Charlotte, NC, from April 12-14, will gather insurance regulators and industry experts at The Ballantyne Hotel and Spa to discuss topics such as claims compliance, data calls, market conduct best practices, Pharmacy Benefit Managers (PBMs), AI and a variety of other issues impacting regulators and industry alike.

Tell us about yourself. I started in Complaints in 1998 and then added intake for Rate & Form Filings. At the time, we didn’t have an interpreter line or anyone who could assist consumers in Spanish, but we had calls from Spanish speakers. Seeing a need, I requested approval to take Spanish classes and progressed to taking Spanish calls, handling Spanish complaints, and translating complaints and some publications. While working for OCI full-time, I earned my Bachelor’s Deg

Northeast Zone Delaware Domestic/Foreign Bulletin 151 (Revised) with a Reissued date of December 1, 2025, addresses the mandatory compliance applicable to the reporting of geographic allocation of premiums under 18 Del. C. § 705 (payments to fire companies). In this bulletin, the Department of Insurance reminds all carriers that compliance with reporting of geographic allocation requirements under 18 Del. C .  § 705 is mandatory and that these requirements have been outlined

If you are aware of a current State Insurance Department employee who consistently demonstrates exemplary effort and has less than five years of service as of January 1, 2026, please consider nominating them for the Thomas L. Reents Scholarship. Submit nominations by February 13th, 2026!

Tell us about yourself.  I am a Product & Compliance Supervisor at Vermont Mutual Insurance Group, with fifteen years of experience in the insurance industry. I lead our Compliance Department, where my team is involved with monitoring statutory and regulatory developments across our territory. I work closely with our underwriting, actuarial, claims, legal, and IT teams to ensure regulatory compliance, oversee state filings, respond to data calls, and work on a variety of proj

As we commence the new year, I am pleased to reflect on the significant accomplishments of the Insurance Regulatory Examiners Society (IRES) in 2025 and outline our strategic priorities for 2026. 2025 Achievements Throughout the past year, IRES has facilitated meaningful engagement among members through various channels, including committee meetings, board sessions, executive committee gatherings, the Career Development Seminar in Houston, Texas, and the National Association

Staying on Track: Tips for CE Compliance Continuing Education (CE) is more than a requirement—it’s a commitment to professional growth and regulatory integrity. To help you stay compliant and avoid last-minute stress, here are six practical tips that can make a big difference:

New IRES members and new designees

This simple and age-old question is a staple of small talk conversations around the world. For some enviable individuals, the answer can be given in a few words that rely on common knowledge. Few among us would fail to have a basic idea of the type of labor performed by a construction worker, a teacher, a doctor, or a salesman. Tell someone you are a market conduct specialist, though, and watch their faces go slack as their eyes glaze over for a moment while they try to proce