The 32nd annual IRES Foundation National School on Market Regulation, taking place in Charlotte, NC, from April 12-14, will gather insurance regulators and industry experts at The Ballantyne Hotel and Spa to discuss topics such as claims compliance, data calls, market conduct best practices, Pharmacy Benefit Managers (PBMs), AI and a variety of other issues impacting regulators and industry alike.

Tell us about yourself. I started in Complaints in 1998 and then added intake for Rate & Form Filings. At the time, we didn’t have an interpreter line or anyone who could assist consumers in Spanish, but we had calls from Spanish speakers. Seeing a need, I requested approval to take Spanish classes and progressed to taking Spanish calls, handling Spanish complaints, and translating complaints and some publications. While working for OCI full-time, I earned my Bachelor’s Deg

Northeast Zone Delaware Domestic/Foreign Bulletin 151 (Revised) with a Reissued date of December 1, 2025, addresses the mandatory compliance applicable to the reporting of geographic allocation of premiums under 18 Del. C. § 705 (payments to fire companies). In this bulletin, the Department of Insurance reminds all carriers that compliance with reporting of geographic allocation requirements under 18 Del. C . § 705 is mandatory and that these requirements have been outlined